Frequently Asked Questions

Everything You Need to Know Before Booking

At Nexus Derm, we believe that informed patients make empowered decisions. Whether you’re struggling with persistent skin concerns, hair loss, unexplained weight changes, hormonal symptoms, or simply looking for a more personalized approach to your health, we’re here to help.

Below you’ll find answers to some of our most frequently asked questions, what to expect before your first appointment, and how our approach may differ from traditional care.

Before You Book

Choosing a healthcare provider is an important decision.

Our complimentary 15-minute consultation is designed to help you determine whether Nexus Derm is the right fit for your concerns before committing to a full appointment.

This is not a sales call. It’s simply an opportunity to discuss your goals, ask questions, and understand how our approach may help.

Who We Help

Nexus Derm is designed for people who know something isn’t right—even when they’ve been told their labs are “normal.”

You may be a good fit if you:

• Have ongoing skin concerns that continue returning despite treatment
• Are experiencing hair thinning or hair loss without clear answers
• Feel your hormones are affecting your skin, weight, mood, or energy
• Have tried eating healthier and exercising but still struggle with weight
• Want a provider who looks beyond symptoms to identify root causes
• Prefer an individualized treatment plan instead of a one-size-fits-all approach

Frequently Asked Questions

What makes your approach different from a traditional dermatologist or primary care provider?

A traditional dermatologist is trained to identify and treat skin conditions—and they do that well.

However, most dermatology training focuses on treating what appears on the surface rather than investigating why it developed in the first place.

For many patients, traditional treatments work well. But for others, symptoms continue to return:

• Acne improves but never completely clears.
• Hair loss returns after treatment stops.
• Rosacea triggers become more frequent.
• Skin conditions improve temporarily but never truly resolve.

These situations often point to an underlying issue that hasn’t yet been identified.

Primary care providers help fill part of this gap but often don’t have the time or specialty focus to fully connect skin symptoms with hormonal, metabolic, thyroid, nutritional, or gut health factors.

At Nexus Derm, we treat your skin condition as a symptom of a much bigger picture—not as the diagnosis itself.

Depending on your individual needs, your evaluation may include:

• Comprehensive hormone testing
• Full metabolic evaluation, including fasting insulin and HOMA-IR
• Advanced thyroid testing, including Free T3
• Ferritin evaluation using functional health targets
• Gut health testing such as GI-MAP or SIBO when clinically appropriate

Rather than simply prescribing treatment for what is visible, your care plan is built around understanding what’s happening beneath the surface.

What should I expect during my complimentary consultation?

Before your consultation

Before your appointment, you’ll complete a short questionnaire about:

• Your primary concern
• How long you’ve been experiencing symptoms
• Previous treatments you’ve tried
• Providers you’ve already seen

This allows us to spend the consultation discussing your specific situation instead of gathering basic information.

During your consultation

You’ll speak directly with Dr. Ket.

She’ll ask questions about:

• Your symptoms
• Your health history
• Previous treatments
• Hormonal changes
• Gut health
• Metabolic concerns
• Your goals

What this consultation is not

• A sales presentation
• A pressure call
• An upsell

If Dr. Ket doesn’t believe Nexus Derm is the right fit for your needs, she’ll let you know and, when possible, point you toward someone who may be able to help.

By the end of your consultation, you’ll know:

• Whether Nexus Derm is the right fit for your concerns
• What your first appointment would include
• What realistic expectations and timelines look like

Who is the ideal candidate for the Metabolic Reset Program?

The Metabolic Reset Program is designed for individuals who have genuinely been trying to improve their health—but still aren’t seeing the results they expect.

You may be an ideal candidate if you:

• Eat well and exercise consistently but still struggle to lose weight.
• Feel your metabolism has changed, especially during your 40s, 50s, or 60s.
• Have been told your labs are “normal” but still don’t feel like yourself.
• Experience fatigue, stubborn weight gain, or symptoms that don’t seem to have answers.
• Are interested in understanding the biological reasons behind your symptoms.
• Are currently taking—or considering—a GLP-1 medication and want comprehensive medical guidance alongside it.

Rather than offering quick fixes, the program focuses on identifying what’s preventing your body from responding the way it should.

How do I qualify for complimentary THINNR App access?

Patients may qualify by:

• Completing the Nexus Derm questionnaire
• Completing the onboarding process
• Actively participating in the first week of tracking
• Completing the scheduled follow-up review

What are the most common reasons patients come to Nexus Derm?

Many patients come to us after feeling frustrated by unanswered questions.

Common concerns include:

• Hair loss
• Acne
• Rosacea
• Hormonal changes
• Weight gain
• Fatigue
• Gut health concerns
• Feeling unwell despite “normal” lab results

Often, patients tell us they’ve seen multiple providers but still don’t have clear answers.

Is there anything I should know before booking?

Every patient receives an individualized evaluation.

Your treatment plan is based on:

• Your personal health history
• Your symptoms
• Your laboratory results
• Your goals

There are no standardized protocols or one-size-fits-all treatment plans.

If I don’t live in Florida, how does lab testing work?

Nexus Derm partners with Fullscript to coordinate laboratory testing.

If testing is recommended:

1. You’ll receive a personalized lab plan.
2. You’ll complete your laboratory testing at the designated facility.
3. Dr. Ket will review your results as part of your personalized treatment plan.

Laboratory fees and specimen collection fees may apply depending on the tests ordered.

Where are labs completed?

Lab work is completed through the laboratory specified in your personalized Fullscript lab plan.

Depending on your testing needs, this may include:

• Standard laboratory facilities
• Specialty laboratories
• Advanced diagnostic testing centers

Detailed instructions will be provided after your consultation.

How are prescriptions and supplements provided for virtual patients?

If medication is recommended, prescriptions are sent to a pharmacy based on your location and applicable prescribing regulations.

Supplement recommendations are provided through Fullscript, allowing you to:

• View your personalized supplement plan
• Order products online
• Have supplements shipped directly to your home

All recommendations are tailored to your individual needs.

Do you offer specialty testing?

Yes.

When clinically appropriate, Dr. Ket may recommend advanced testing to better understand the underlying factors contributing to your symptoms.

Testing may include:

• GI-MAP
• DUTCH Hormone Testing
• SIBO Testing
• Organic Acids Testing
• Food Sensitivity Testing
• Food Allergy Testing
• TrichoTest
• Additional nutritional and metabolic testing

Testing recommendations are always based on your symptoms, medical history, and goals.

Still Have Questions?

We’re here to help.

If you’re unsure whether Nexus Derm is the right fit, or you’d simply like to learn more before scheduling an appointment, we’d be happy to connect.

Schedule your complimentary 15-minute consultation with Dr. Ket to discuss your concerns, ask questions, and determine the next best steps—without any pressure or obligation.